Privacy Policy

 

Privacy Policy

Effective Date: July 9, 2026

This Privacy Policy describes how Origin Cookware (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit theorigincookware.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the Effective Date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you submit directly to us through the Services may include:

• Contact details, including your name, address, phone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including your username, password, security questions, and other information used for account security purposes.

• Customer support information, including information you choose to include in communications with us, such as when you send us a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information, such as bank account, credit or debit card information and billing address, to process your payment, fulfill your order, and provide the products or services you requested.

• Advertising, analytics, and technology partners that may collect information when you visit our Site, open or click emails we send, or interact with our Services or advertisements. These parties may use pixels, web beacons, software development kits, third-party libraries, Cookies, and similar online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the Third-Party Websites and Links section below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including to process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and provide other account-related features and functionality.

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you choose to use. In that case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.

This may include using your personal information to tailor the Services and advertising on our Site and other websites.

If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the General Data Protection Regulation (“GDPR”).

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers under Article 6(1)(f) of the GDPR.

Communicating with You and Improving the Services

We use your personal information to provide customer support and improve our Services. This is in our legitimate interests so that we can respond to you, provide effective services, and maintain our business relationship with you under Article 6(1)(f) of the GDPR.

SMS and Email Communications

By providing your phone number and opting in to receive SMS messages, you consent to receive recurring text messages from Origin Cookware related to our products and services.

These messages may include marketing and promotional content, order updates, shipping notifications, customer service communications, abandoned-cart reminders, and other messages related to your relationship with us. Message frequency varies. Message and data rates may apply.

We collect your phone number and SMS consent through our website, checkout, sign-up forms, and other opt-in methods. Your phone number will be used only for the purposes described in this Privacy Policy and in accordance with your preferences.

If you begin the checkout process but do not complete your purchase, we may use Cookies, website technologies, and information associated with your browsing session to determine that your shopping cart has been abandoned. If you have provided the appropriate consent, we may send you SMS reminders encouraging you to complete your purchase.

You may opt out of marketing SMS messages at any time by replying STOP to any text message. For assistance, contact us at support@origincookware.com.

Even after opting out of marketing messages, you may continue to receive transactional or service-related communications regarding your orders or account where permitted by law. You may also reply HELP to any message for assistance.

We do not sell, rent, or share your SMS opt-in data, consent status, phone number, or mobile information with third parties or affiliates for their own marketing or promotional purposes.

We may share this information only with vendors and aggregators that help us deliver text messages, process orders, provide customer support, or otherwise perform services on our behalf. These providers are contractually required to use your information solely to provide those services and for no other purpose.

If you choose to enable location-based features or otherwise provide location information, we may collect and use that information to improve your experience, provide location-specific content or services, and support our business operations.

We will collect and use location information only as described in this Privacy Policy and as permitted by applicable law.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies used in connection with Shopify, visit:

https://www.shopify.com/legal/cookies

We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand how users interact with the Services.

We may also permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Removing or blocking Cookies may negatively affect your experience and may cause some features or functionality of the Services to work incorrectly or become unavailable.

Blocking Cookies may not completely prevent information sharing with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons consistent with this Privacy Policy.

These circumstances may include:

• Vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners that provide services or advertise to you. These partners will use your information in accordance with their own privacy notices.

• Third parties when you direct or request us to disclose information, or otherwise consent to the disclosure, such as when we ship products to you or you use social media widgets or login integrations.

• Our affiliates or other entities within our corporate group, where disclosure is in our legitimate interests in operating our business.

• Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, receivership, or sale of assets.

• Government authorities, law enforcement, or other parties when necessary to comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms of service, or protect or defend the Services, our rights, and the rights of our users or others.

We may disclose the following categories of personal information for the purposes described above:

• Identifiers, such as basic contact details and certain order and account information.

• Commercial information, such as order, shopping, and customer support information.

• Internet or other similar network activity, such as Usage Data.

• Geolocation data, such as approximate location determined from an IP address or other technical measures.

These categories of information may be disclosed to vendors and third parties that perform services on our behalf, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we may share personal information for advertising and marketing activities as described in this Privacy Policy.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you submit user-generated content to a public area of the Services, that content will be public and accessible by anyone.

We do not control who will have access to information you make available to others and cannot ensure that parties with access to that information will respect your privacy or keep it secure.

We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information that you disclose to or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services or those third-party platforms without limitation as to its use by us or a third party.

Our inclusion of a link does not, by itself, imply endorsement of the content on that platform or of its owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit.

We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be declined where permitted by law.

Right to Access or Know: You may have the right to request access to personal information we hold about you, including details about how we use and share it.

Right to Delete: You may have the right to request that we delete personal information we maintain about you.

Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain circumstances and exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to sell or share your personal information or to opt out of processing for purposes considered targeted advertising, as defined under applicable privacy laws.

If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will, where required, treat it as a request to opt out of the sale or sharing of information for the device and browser used to visit the Site.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

Appeal: You may have the right to appeal our decision if we decline to process your request. You may do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails. You may opt out at any time by using the unsubscribe option in those emails.

If you opt out, we may still send non-promotional emails, such as messages about your account or orders.

You may exercise these rights where indicated on our Site or by contacting us using the information below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response.

In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we will require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below.

If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the information is transferred to a country determined to provide an adequate level of protection.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, email us at support@origincookware.com.

For purposes of applicable data protection laws, and unless explicitly stated otherwise, Origin Cookware is the controller of your personal information.