Terms of Service
Terms of Service
Effective Date: July 9, 2026
Overview
This website is operated by Origin Cookware. Throughout the Site, the terms “we,” “us,” and “our” refer to Origin Cookware.
Origin Cookware offers this website, including all information, tools, products, and services available through it, to you conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our Site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced in these Terms or available through the Site.
These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions contained in these Terms, you may not access the Site or use the Service.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.
If you are the age of majority and allow a minor dependent to use this Site, you represent that you have given the minor permission to do so and accept responsibility for their use of the Site.
You may not use our products or Services for any illegal or unauthorized purpose. You may not violate any applicable laws when using the Service, including copyright and intellectual property laws.
You must not transmit viruses, worms, malware, or any other destructive code.
A breach or violation of these Terms may result in the immediate termination of your access to the Services.
Section 2 — General Conditions
We reserve the right to refuse Service to anyone for any lawful reason at any time.
You understand that your content, excluding payment card information, may be transferred without encryption and may involve:
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Transmissions over various networks.
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Changes necessary to conform and adapt to the technical requirements of connecting networks or devices.
Payment card information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, your use of the Service, access to the Service, or any contact through which the Service is provided without our express written permission.
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
Section 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on the Site is inaccurate, incomplete, or outdated.
Materials on the Site are provided for general informational purposes only. They should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or current sources of information.
Any reliance on materials provided through the Site is at your own risk.
The Site may contain historical information. Historical information is not current and is provided for reference only.
We reserve the right to modify the contents of the Site at any time, but we are not obligated to update information unless required by law. You agree that it is your responsibility to monitor changes to the Site.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue the Service, or any part or content of the Service, at any time without notice.
To the maximum extent permitted by law, we will not be liable to you or any third party for a modification, price change, suspension, or discontinuation of the Service.
Section 5 — Products and Services
Certain products or Services may be available exclusively online through the Site. These products or Services may have limited quantities and may be returned or exchanged only in accordance with our Refund Policy:
https://theorigincookware.com/policies/refund-policy
We have made reasonable efforts to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the display on your device will accurately represent a product’s color or appearance.
We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or Services we offer.
Product descriptions, availability, and prices may be changed at any time without notice at our discretion. We reserve the right to discontinue any product at any time.
Any offer for a product or Service made through the Site is void where prohibited.
We do not guarantee that products, Services, information, or other materials purchased or obtained through the Service will meet every expectation or that all errors in the Service will be corrected.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.
Section 6 — Billing and Account Information
We reserve the right to refuse any order placed with us.
We may limit or cancel quantities purchased per person, household, account, payment method, or order. These restrictions may include orders placed through the same customer account or payment method, or orders using the same billing or shipping information.
If we change or cancel an order, we may attempt to notify you using the email address, phone number, or billing information provided when the order was placed.
We reserve the right to limit or prohibit orders that appear, in our judgment, to have been placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account information, including your email address, payment card numbers, and expiration dates, so that we can complete your transactions and contact you when necessary.
For additional information, review our Refund Policy:
https://theorigincookware.com/policies/refund-policy
Section 7 — Optional Tools
We may provide access to third-party tools that we do not monitor, control, or manage.
You acknowledge and agree that access to these tools is provided “as is” and “as available” without warranties, representations, conditions, or endorsements of any kind.
To the maximum extent permitted by law, we will have no liability arising from or relating to your use of optional third-party tools.
Your use of optional tools offered through the Site is entirely at your own risk and discretion. You should review and approve the applicable third party’s terms before using its tools.
We may offer new Services or features through the Site in the future, including new tools and resources. Those features and Services will also be subject to these Terms.
Section 8 — Third-Party Links
Certain content, products, and Services available through our Service may include materials from third parties.
Third-party links may direct you to websites that are not affiliated with or controlled by us.
We are not responsible for examining or evaluating the content, security, privacy practices, or accuracy of third-party websites. We do not warrant and will not have liability for third-party materials, websites, products, or Services.
We are not liable for harm or damages related to purchases, use of goods or services, resources, content, or transactions involving third-party websites.
Please review the policies and practices of a third party before engaging in a transaction with it. Questions, complaints, claims, or concerns regarding third-party products or services should be directed to that third party.
Section 9 — User Comments, Feedback, and Other Submissions
If you send us contest entries, creative ideas, suggestions, proposals, plans, feedback, or other materials, whether at our request or without a request from us, you agree that we may edit, copy, publish, distribute, translate, and otherwise use those submissions in any medium, subject to applicable law.
We are under no obligation to:
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Keep submissions confidential.
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Pay compensation for submissions.
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Respond to submissions.
We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, objectionable, or in violation of another party’s intellectual property rights or these Terms.
You agree that your submissions will not violate any third party’s rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your submissions will not contain unlawful, abusive, defamatory, or obscene material, or contain malware that could affect the operation of the Service or any related website.
You may not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of a submission.
You are solely responsible for your submissions and their accuracy. We take no responsibility and assume no liability for content submitted by you or a third party.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy:
https://theorigincookware.com/policies/privacy-policy
SMS and Email Communications
By providing your phone number and opting in to receive SMS communications, you consent to receive recurring text messages from Origin Cookware related to our products and Services.
Messages may include marketing and promotional content, order updates, abandoned-cart reminders, shipping notifications, and customer support communications.
Message frequency varies. Message and data rates may apply.
Your consent to receive marketing text messages is voluntary and is not a condition of making a purchase.
You may opt out of SMS messages at any time by replying STOP to a message. You may opt out of marketing emails by using the unsubscribe link included in our emails.
After opting out of marketing messages, you may continue to receive non-marketing or transactional communications concerning your orders or account where permitted by law.
For SMS assistance, reply HELP to a message or contact us at support@origincookware.com.
We do not sell, rent, or share your SMS consent, phone number, or mobile information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be shared with service providers, such as our SMS platform, only as necessary to provide the messaging services you requested. These providers are prohibited from using the information for unrelated purposes.
Section 11 — Errors, Inaccuracies, and Omissions
Information on the Site or within the Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the Service is inaccurate, including after you have submitted an order.
We are not obligated to update, amend, or clarify information in the Service, including pricing information, except as required by law.
A specified update or refresh date should not be interpreted as indicating that all information in the Service has been modified or updated.
If we cancel an order after payment has been collected, we will provide a refund in accordance with applicable law.
Section 12 — Prohibited Uses
In addition to other prohibitions described in these Terms, you are prohibited from using the Site or its content:
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For any unlawful purpose.
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To solicit others to perform or participate in unlawful acts.
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To violate applicable international, federal, national, state, provincial, or local laws, regulations, rules, or ordinances.
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To infringe or violate our intellectual property rights or the intellectual property rights of others.
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To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on sex, gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or another legally protected characteristic.
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To submit false or misleading information.
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To upload or transmit viruses, malware, or other malicious code that may affect the functionality or operation of the Service, a related website, another website, or the internet.
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To collect or track the personal information of others without authorization.
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To spam, phish, pharm, pretext, spider, crawl, or scrape the Site.
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For an obscene or immoral purpose.
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To interfere with or circumvent security features of the Service, a related website, another website, or the internet.
We reserve the right to suspend or terminate your use of the Service or a related website for violating these prohibited uses.
Section 13 — Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or free from errors.
We do not warrant that results obtained through the Service will be accurate or reliable.
You agree that we may occasionally remove the Service for indefinite periods or cancel the Service at any time, without notice where permitted by law.
To the maximum extent permitted by law, your use of or inability to use the Service is at your sole risk.
Except where expressly stated by us or required by applicable law, the Service and all products and Services delivered through it are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, whether express or implied.
This includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the maximum extent permitted by law, Origin Cookware and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or products purchased through the Service.
This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or another legal theory, even if we have been advised that such damages may be possible.
Because some jurisdictions do not allow certain exclusions or limitations of liability, our liability in those jurisdictions will be limited only to the maximum extent permitted by law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Section 14 — Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Origin Cookware and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from claims or demands, including reasonable legal fees, arising from:
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Your breach of these Terms or documents incorporated into them by reference.
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Your violation of applicable law.
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Your violation of another party’s rights.
Section 15 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law.
The unenforceable portion will be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.
Section 16 — Termination
The obligations and liabilities incurred by the parties before termination will survive the termination of these Terms where necessary to give them effect.
These Terms remain effective unless terminated by you or us.
You may terminate these Terms by notifying us that you no longer wish to use our Services or by ceasing to use the Site.
If we determine or reasonably suspect that you have failed to comply with these Terms, we may terminate or suspend your access to the Services without notice where permitted by law.
You will remain responsible for amounts owed through the termination date.
Section 17 — Entire Agreement
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted on the Site constitute the entire agreement between you and us regarding your use of the Service.
They replace prior or contemporaneous agreements, communications, and proposals concerning the Service, whether oral or written, including earlier versions of these Terms.
Any ambiguity in interpreting these Terms will not automatically be construed against the party that drafted them.
Section 18 — Governing Law
These Terms and any separate agreements through which we provide Services will be governed by and interpreted in accordance with applicable laws of the United States, without regard to conflict-of-law principles.
Nothing in this section deprives you of mandatory consumer protections that apply in your place of residence.
Section 19 — Changes to These Terms
You can review the current version of these Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on the Site.
It is your responsibility to check the Site periodically for changes. Your continued use of the Site or Service after changes are posted constitutes acceptance of the updated Terms.
Section 20 — Contact Information
Questions about these Terms should be sent to:
Returns must be requested and handled in accordance with our Refund Policy. Do not send a return before receiving approval and return instructions from our Customer Service Team.
Mobile Terms of Service
Last Updated: July 9, 2026
The Origin Cookware mobile messaging service (the “Mobile Service”) is operated by Origin Cookware.
Your use of the Mobile Service constitutes your agreement to these Mobile Terms of Service (“Mobile Terms”).
We may modify or cancel the Mobile Service or any of its features without notice where permitted by law. We may also modify these Mobile Terms, and your continued use of the Mobile Service after the effective date of any changes constitutes acceptance of those changes.
By consenting to Origin Cookware’s SMS or text messaging service, you agree to receive recurring text messages from or on behalf of Origin Cookware at the mobile number you provided, even if your number is registered on a state or federal Do Not Call list.
Messages may be sent using an automatic telephone dialing system or other technology where permitted by law.
Service-related messages may include order updates, account alerts, shipping information, and customer support messages.
Promotional messages may include promotions, special offers, product announcements, and abandoned-cart reminders.
You do not have to enroll in the Mobile Service to make a purchase. Your consent is not a condition of purchasing products from Origin Cookware, and participation is voluntary.
We do not charge you for the Mobile Service. However, you are responsible for charges and fees imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Review your mobile plan or contact your wireless provider for details.
You may opt out of the Mobile Service at any time by replying STOP to a text message from us or by using an unsubscribe link where available.
After opting out, you may receive a one-time confirmation message. No additional marketing messages will be sent unless you subsequently provide consent again.
If you have enrolled in more than one Origin Cookware mobile messaging program, you may need to opt out of each program separately.
For assistance, reply HELP to a message or email support@origincookware.com.
We may change the short code or telephone number used to operate the Mobile Service. If we do, we will notify you where required.
Messages, including STOP or HELP requests, sent to an old or changed number may not be received.
Wireless carriers are not responsible for delayed or undelivered messages.
You agree to provide us with a valid mobile number. If you change or transfer your mobile number, you must update your information or enroll again using your new number.
To the maximum extent permitted by applicable law, we will not be liable for failed, delayed, or misdirected delivery of information sent through the Mobile Service, errors in that information, or actions taken or not taken in reliance on the information or Mobile Service.
We respect your privacy. To learn how we collect and use personal information, review our Privacy Policy: