Refund Policy

Refund Policy

To request a return, contact us through our Contact Us page and include your order number and details of the item or items you wish to return:

https://theorigincookware.com/pages/contact

You may also email us at support@origincookware.com.

You have 90 days from the date you receive your order to request a return.

Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect. We strongly recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

We do not accept returns for products that have been damaged by the customer or are no longer in their original condition.

Return Eligibility

  • Items must be unused, in their original condition, and in their original packaging.

  • You must request and receive return approval before sending an item back.

  • Returns sent without prior approval will not be accepted.

  • Sale items and gift cards cannot be returned.

  • Original shipping charges and shipping protection fees are nonrefundable unless otherwise required by law.

Return Shipping

Once your return is approved, our Customer Service Team will provide return instructions.

We may provide a return shipping label, the cost of which may be deducted from your refund. Alternatively, you may use your own return shipping label. If you arrange your own return shipping, you must provide valid tracking information to help prevent issues involving missing packages.

Origin Cookware will cover reasonable return shipping costs when the return is caused by a defective, damaged, or incorrect item.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Please allow up to 14 days after we receive your return for it to be inspected and processed. If approved, the refund will be issued to your original payment method.

Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund within seven days after receiving confirmation that it was issued, please contact us at support@origincookware.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately with your order number and clear photographs of the item and packaging.

We will review the issue and arrange an appropriate solution, such as a replacement or refund.

Exchanges

To exchange an item, you must first return the original purchase.

Once your return is approved, you may place a new order for the desired item. This helps ensure that the replacement item is available and can be dispatched promptly.

Order Cancellations

You may request to cancel your order within 12 hours of purchase.

Please contact us within this period because orders are sent to our fulfillment and logistics team for processing shortly after they are placed.

Cancellation requests are not guaranteed. If your order has already been processed or shipped, it cannot be canceled and must instead be handled through our standard return process.

If you need to correct an error in your order or shipping information, contact us as soon as possible before the order ships. We will do our best to assist you, but changes cannot be guaranteed once processing has begun.

Order Not Received

Orders are generally processed within 1–2 business days. Once shipped, estimated delivery is 2–5 business days.

Delivery times are estimates and may be affected by customs, carrier delays, severe weather, global events, or other circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please allow an additional five business days before contacting us.

If your order has not arrived within 15 business days after it was shipped, contact us so we can investigate the shipment and arrange a replacement or other appropriate solution.

Need Assistance?

Your satisfaction is our priority. If you have questions or concerns, contact us through:

https://theorigincookware.com/pages/contact

You may also email us at support@origincookware.com.